More efficient webshop shipping saves Henri Willig Group money and improves customer service
Enabling the world to enjoy delicious Henri Willig cheese. That is what the Henri Willig Group strives for with its more than 500 enthusiastic employees, as a cheese maker, exporter and retailer.
More online
The growth of this internationally operating family business is also increasingly reflected in the online sales of cheese products. ERA was called in to take a close look at the costs and processes involved in parcel shipping. The aim was to determine whether and how savings could be made in terms of time and money. And to learn from ERA's knowledge and approach.
Vinn-vinn
After considering the proposed improvements, Henri Willig's project team decided to continue with one existing service provider and two new parties. This choice enabled them to reduce their parcel delivery costs and serve their customers in an even more tailored and environmentally friendly way. What's more, this new collaboration saved time internally.
Excellent
Erik Hollander, Director of Marketing & E-commerce at Henri Willig Group, is extremely satisfied with the results of the collaboration: 'I am impressed by the personal approach of the ERA team. And the initial results of the project are excellent.'
Download: Henri Willig Group case study
